top of page


Conclusion of a contract:

All information about the goods and prices while placing the order are subject to alteration and non-binding. A contract is concluded when Chiara Dubey Music receives your order. You will receive an e-mail by Chiara Dubey to confirm the receipt of your order, which is binding for you from that moment onwards. By placing your order, you confirm that you are aware of the items of your order. Any questions relating to your order should be addressed to us in advance.



The delivery is always carried out via post. In Switzerland, goods will be delivered within 2 to 5 work days, if not stated otherwise on individual products. All information is subject to change. Delivery time for international deliveries depend on the recipient’s location. All fees and custom costs are already covered for deliveries to Switzerland. Fees and custom costs are only partially covered for deliveries to EU and worldwide. 

If the sender does not provide the correct address or an address at which the post office cannot find the person, the return costs invoiced by the post office must be borne by the customer. 

We will inform you immediately via e-mail if an article is not available. Chiara Dubey Music also reserves the right to demand an up-front payment of 100% of the total amount.



All prices on include the legal value added tax (currently 0.0%) required by law. The effective shipping costs will be shown in the shopping basket before checkout. Chiara Dubey Music may change the prices displayed online at any time and without notice or further explanation. The price is calculated depending on when the order is placed on the website.


Shipping costs:

Shipping costs are based on current prices of the post on: well as on all additional costs arising with the packaging.


Terms of payment:

You may choose between the following payment methods:

PayPal, credit card (via Stripe). 


Chiara Dubey Music commits itself to respect the Swiss Data Protection Law and in particularly to principles of recognisability, data correctness and commensurability. 



Damaged goods must be reported in written form within 10 days after the delivery or appearance of the damage and addressed to the company’s address, otherwise your guarantee claim becomes invalid. It expires with improper.


Return policy:

Items bought at Chiara Dubey Music can not be returned and are not refundable. 

Exception is made if concerts are postponed or cancelled, in which case concert tickets will be refunded if required. Costumers will be notified per email with instructions if this shall occur. 



Chiara Dubey Music does not assume liability for faulty maintenance and/or usage of delivered goods on behalf of the customer.


Data protection:

Chiara Dubey Music is committed to process your customer data with diligence and meet the requirements of the relevant data protection legislation. We do not pass on data to third parties. However, we cannot assume liability for the security of data transmitted online.



Chiara Dubey Music reserves the right to make use of the e-mail address entered during the process of ordering again for own marketing purposes (such as newsletters). If you wish to be excluded from marketing approaches, please send a personal e-mail to


Liability in general:

It is hereby clearly stated that the customer cannot exercise any liability claims for indirect or consequential damages towards Chiara Dubey Music, unless intentional damage or damage resulting from gross negligence caused by Chiara Dubey Music are present. This means that all damage due to accidents etc. resulting from misusage of items (e.g. CDs) are your own responsibility.


Amendments to the Terms and Conditions:

Chiara Dubey Music reserves the right to alter the present Terms and Conditions at any time and without notice.


Applicable right/Place of jurisdiction:

The relations between you and Chiara Dubey Music are always subject to Swiss legislation according to the requirements of the Swiss Code of Obligations (Schweizerisches Obligationenrecht, OR) and the Swiss Civil Code (Schweizerisches Zivilgesetzbuch, ZGB). The place of jurisdiction is Switzerland. The application of the requirements included in the Vienna Sales Convention (“United Nations Convention on Contracts for the International Sale of Goods”) is explicitly excluded.

bottom of page